REFUND & RETURN POLICY

Last Updated: 01.06.2026

1. Return Eligibility

Customers may request a return within 14 calendar days of receiving their order where required by applicable law.

Returned items must:

• Be unused;

• Be in original condition;

• Include original packaging;

• Include proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return unless defective:

• Personalized products;

• Perishable goods;

• Digital products;

• Downloadable software;

• Hygiene-sensitive products that have been opened;

• Gift cards.

3. Return Authorization

Customers must contact support before returning any item.

Unauthorized returns may be refused.

4. Return Shipping

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

We recommend tracked shipping.

5. Refund Processing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on payment providers.

Original shipping fees are non-refundable unless required by applicable law.

6. Damaged or Defective Products

Customers must notify us within 7 days of delivery and provide:

• Order number;

• Description of issue;

• Photographic evidence.

We may provide:

• Replacement;

• Repair;

• Refund;

• Store credit.

at our discretion and in accordance with applicable law.

7. Refused Deliveries

Orders refused without valid legal grounds may be subject to shipping and handling deductions.

8. Chargebacks

Customers agree to contact us before initiating chargebacks.

Fraudulent chargebacks may be contested and reported where permitted by law.